SaaS platform for businesses
Your business Instagram account, answered around the clock
tusetterai connects to your business Instagram professional account and answers direct messages on your behalf: it resolves questions about your services, spots the people with real interest and sends them the link to book a call with you. You see everything in a private dashboard and can take over whenever you want.
How it works
Three steps, none of them technical
You connect your account
The business owner connects their Instagram professional account and authorises us to receive and answer their messages on their behalf. They can revoke that permission at any time, from their own account or from our dashboard.
The assistant answers for you
When someone sends the business a direct message, or comments on a post, the assistant replies on behalf of the business with the information the owner configured: services, prices, opening hours and conditions.
You stay in control
Every conversation shows up in your dashboard with its status. You can read the whole thread, pause the assistant and reply by hand, or block someone. Nothing leaves your account.
Transparency
What data we use and what for
This is all the data we receive from the Meta platform and the exact use we make of it. There is nothing else.
| Data | What we use it for |
|---|---|
| Direct messages and comments sent to the client's account | To understand the enquiry and write the reply that is sent on their behalf |
| Instagram username and user ID of the person writing | To tell conversations apart and show them to the client in their dashboard |
| Audio and images sent inside the chat | To transcribe or describe them so the assistant can answer what the person is asking |
| Basic details of the connected professional account | To send replies from the right account and show which one is connected |
We use this data solely to provide the service to the business that owns the account. Each client has an isolated data space with no access to any other. We do not share, sell or transfer data to third parties, we do not use it to train our own models, and we delete it when the client asks us to or when the contract ends.
Who it is for
Businesses that get more messages than they can answer
We work with service businesses that win customers through Instagram and lose opportunities by replying too late.
- Gyms and sports centres
- Personal trainers
- Academies and training providers
- Clinics and beauty centres
- Nutritionists and physiotherapists
- Any business that sells over direct messages
The dashboard
Everything the client sees
A private dashboard, behind username and password, where the business controls the service end to end.
Unified inbox
Every Instagram conversation in one place, with the full history and the status of each contact.
Manual control
Pause the assistant on any conversation and reply by hand, or block a person so they get no further replies.
Assistant setup
The business defines what it sells, at what price, under what conditions and in what tone the assistant replies.
Follow-ups
Automatic reminders for people who left the conversation halfway, within the limits the business sets.
Metrics
How many people write, how many move forward and how many end up booking a call.
Resources
Links, prices and documents the assistant can send when the conversation calls for them.
Privacy and control
Your data and the data of the people who write to you
All the information about how we handle data is published and reachable without signing in.
Contact
Want to see it running on your account?
Write to us and we will walk you through the dashboard with real conversations from your sector, no strings attached.
- +34 644 357 558